Moore and Russell Heating & Air Conditioning

Kia & Ali were AMAZING!! They were prompt, polite and quick! Thank you so much Moore and Russell for sending the right guys for the job! I will definitely be asking for these guys next time we have a job that needs to be done right! Kerri {Maple Ridge}

Professional, quality products at great prices.

Service technician Ray arrived on time, was friendly and courteous; checked our heat pump compressor and explained both what he was doing and how the system works, for our education . Service call completed thoroughly and quickly; would have him back anytime for any follow ups

Excellent service. Had air conditioning installed two years ago and had no problems at all. Follow up inspections done also very well. I find it odd that other review sites give 4/5 and one 5/5 yet this one gives a low score. YP reviews are way out. Perhaps coming from one person with a gripe?

Scheduled a appoi...

Scheduled a appointment for service and the technician didn't show up.So I email to complaint. Serge replied to my email: Hi Raymond , I will be back in the office on Monday morning and will get to the bottom of this and why we did not have you scheduled. I understand your frustration with taking the day off and us not showing up. I do apologize and will get back to you Monday morning. Serge Laredo General manage TWO WEEK HAS PASSED I'M STILL WAITING FOR HIS PHONE CALL.

Water heater repair

I'm not normally one to take the time to write a review, but here's the story ,had an issue with my water heater and the control valve. Didn't show up as promised and no updates without me calling , then advised the part and labour would be 800 but I should pen get a new tank for 1300 installed on a 4.5 year old tank. In the end they pretty much gave up told me to try else here as the new tank would be way more than 1300. I got the part myself for 160 at sherets and milani installed for 180

August 6 2014 ins...

August 6 2014 installed a new furnace. Left a big hole in my bathroom ceiling. Customer Rep states their policy is to use a vent cover only. IMO This leaves it prone to moisture and mold. After pleading, company agrees to patch the drywall, but NOT PAINT!!!! Stay away from this company

Aggressive Driver

I was driving into work this morning from Maple Ridge, and this white truck with the company logo was dodging in and out of traffic, and one point he was in front of me and he wanted to get over into the right lane and I guess he thought the car was speeding so he gave the guy the finger. Then he went back to driving aggressively. I don't know about you but if this is the kind of guy that this company has employed with them, I'm not interested. I couldn't imaging this guy coming to my home. He obviously has some anger problems.