When I scheduled the appt to bring my dog in for vaccinations as a 1st time client I made it Very clear that I had to come in with him (despite recent Covid restrictions) as he has bad separation anxiety (I rescued him when he was 2yrs. I was told they would make an exception due to my circumstances. I showed up for my appt and was told that whomever I spoke to did not make a note of the exception, didnt remember our conversation and they wouldnt honour the agreement. They lost a potential cli
Réponse d'entreprise 12 juin 2020
Unfortunately, due to Covid 19, we have strict regulations in place to keep our staff safe. If even one of our staff members test positive due to our close contact on a regular basis treating our patients, we would have to close the entire hospital down for an unknown period of time. We do have a waiting list of clients who are waiting until they can enter with their pets if you would like to be added to it.