Everything I was hoping for! easy appointment made, simply explained my options, worked around my budget, and then drove away same day with a great quality hitch and bike rack! I couldn't be happier with the service and product I received. I'll be returning with my other vehicles in the future.
Amazing experience dealing with the Hitch Shop this spring. We needed a Thule product and the management was extremely helpful and knowledgeable to help us find the right fit for our family. They made the entire process smooth and seamless. If you have questions about anything hitch/rack related, they can point you in the right direction, at the best price around! Support your local business! Will definitely be going in for a hitch on the grand caravan!
They broke the tabs off my bumper cover that holds it on. Both the passenger side and drivers side. Then they tried to cover it up and say they didnt do it even though I had before pictures showing no damage.
Owner fought with me for over a week, then tried to force me into signing a release form, probably so I would not give his shops bad reviews. Did not say sorry to me or compensate me for the hassle of me having to get my car fixed. Not a great way to treat customers Bob, Just sayin....
I needed a WD kit for my truck and trailer. I came into the hitch shop and darren helped me out real quick and it was a better price than the other place i checked. thanks Hitch shop and Thanks Darren
I came in with my new VW Atlas and the two guys there spent lots of time with my answering all my questions. I got a really nice looking roof rack and ski box. I found there prices to be a lot cheaper than all the other places that i look at. THANKS HITCH SHOP
I had a similar experience to dark raven with regard to being quoted one price on the phone and paying over 40% more when I picked up my vehicle.
I called into the shop on August 18, 2012 and asked for a quote for a trailer hitch that needed to tow a Uhaul trailer. I had been checking prices online and the price quoted on the phone was in line with the prices I had found online. Great! The sales person was very friendly and said they could fit me in right away. I was estatic! I went down to the shop and dropped my vehicle off and picked it up a few hours later. When I picked it up the bill they gave me was a whopping 43% higher than I was quoted on the phone! WOW!! When I questioned them they said that the price quoted didn't include the wiring. Hmmm. I mentioned that I clearly asked when I called and since they knew it was to haul a uHaul they would have known I needed wiring so it seemed deceitful not to mention this in my quote. I also mentioned that the prices I had seen online were in line with my original quote. The lady ringing me in said there was nothing she could do and that if she had talked to me she would have told me.
Needless to say my estatic feeling waned and instead I walked away feeling very deceived and unhappy. My advice for future shoppers: Make sure you get a VERY clear breakdown of the price you are paying!! I ended up paying over 40% more than quoted and the market price. Their advertising offers a best guarantee. This is obviously nothing more than advertising and is not something they stand by. The service was good but I would not recommend this business as I felt they were unethical in misrepresenting themselves and overcharging.
I was dissappointed with the hitch shop and will not return.
They said they would remove my old hitch (class 1, bike hitch) and put a 2" hitch. This would cost $250. I had another person with me that day.
When I picked up my vehicle the cost was 20% more, $300 (the person who was with me that day heard the same thing, all in 250), and the old hitch was not removed. The old hitch is now in the way of a regular hitch length. I now need to purchase an extended hitch.
I try to explain to the owner who continued to say I was incorrect. yet they didnt do half of what they said on the order.
If I had the CORRECT information, I would have given it a second thought.
I will NOT do business there again
I was extremely impressed with the great customer service at the Hitch Shop. I would definitely recommend them to others looking for a trailer hitch solution.
