The Vac Connection

OMG!! Super helpful & I highly recommend this store. I was able to get a part for my vacuum instead of ordering on-line.The clerk showed me 3 things not listed in my Dyson manual & I left a happy camper! Thank you SO much.

Amazing, Professional and knowledgeable sales and after sales service on Dyson Cord Free Vac . Thank you George! Marlene

It’s a pleasure to visit this shop - so friendly and helpful! I will definitely recommend and return to this location. Thanks for your help and advice, and, always with a smile. ? Wendy T

I dealt with 3 different gentlemen in a one week span and while they are knowledgeable, they aren't very friendly. One was so rude I left feeling like a scolded child. Check their return policy BEFORE you buy because apparently they don't have samples to try. I was informed after I returned an attachment (used because I had to try it out, duh) that they would have to 'take something off' but never informed of how much. Never going back!

John Sutherland i...

John Sutherland is a vacuum Jedi... In under 10 minutes he diagnosed, repaired and cleaned a vacuum that he was admittedly "not very familiar with". My only concern was John's knees and back; having to bend down to that low shelf to obtain the proper filters for my machine. I would rate the service and facility 6/5 if it were possible.

My son sucked up ...

My son sucked up a paper towel with our central vac and it got stuck somewhere in the hose or walls. I called Van Connection and the service rep walked me through a procedure on the phone. It fixed the problem and the vac was back working within 5 minutes. Thank you for great customer service.

Electric Powerhead

The brush on my electric powerhead didn't turn when put on carpet. John took a look, replaced the belt and I was out of there in 5minutes. Very fast and friendly service. Highly recommended and saved lots of money compared to going to Sears. I will be going back there for my next service.