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Used to be a good place to eat. But things have changed. Service today was terrible and the food was not great. Got roast beef on a Kiser witch was on a hamburger bun. No ojous sauce and no roll even after I was asked what kind I wanted. Asked for a ceaser drink finally got it after half done my pathetic meal. Two thumbs down again Swiss Chalet.
Swiss Chalet? NO WAY! Worst service from Sault Ste Marie outlet. Online order received wrong. Hot sandwich sent without gravy. Girl answering phone said it didn't come with gravy. Really? In whose world? She then refused to get manager on the phone because he was "too busy". Put us on hold for ten minutes the second time after she hung up "by mistake". Avoid this establishment! Brutal! The manager needs to revisit his training policies and his business practices.
Horribly rude manager. As a customer she said I "gave her attitude". Well, I'm sorry if the food I paid for wasn't a good as it should be. THE MANAGER.
Thank you to Swiss Chalet for singing Happy Birthday to my son on his 18th birthday, complete with cake. I had called the Swiss Chalet on Great Northern Rd. from where I live in Toronto. I informed Jenifier one of the manangers that my son attended college there in Sault Ste. Marie and he was going to go to Swiss Chalet to enjoy a delicious traditional birthday dinner. With the help of Jenifier and my sons server Jody, we pulled off the birthday suprise. With my son being nine hours away from home, the Swiss Chalet made my day and my sons with what they had done to make his birthday special. Swiss Chalet is a warm, friendly family restaurant. Thank you Jenifier, Jody and Swiss Chalet.
We always go at least twice a month , and we love it. The service is great with kids, and the atmosphere as well! My husband loves the big dinner that comes with desserts, and the kids love the choices they get with their meals. I always look at the lighter menu which is healthier, so a taste for the whole family!
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