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Terrible service. Called Monday for a window repair, they were sending someone to take measurement. Waited all day, nobody showed up. Called back Tuesday, same answer they would send someone over. Again no one showed up and not even a phone call.
I have been working with Vitrerie Leon Charlevoix many times in the past but this time is the last one. First time was for an Italian shower glass nearly 10 years ago. The price was 800$, that was quite expensive but I was ready to pay for it. They came to take the measurements. When they came back, 2 weeks after, to install it, the glass was too small. Since I knew it was a big deal for them to change such an expensive glass, I did accept it. They put some aluminum to make it fit. They did not propose me any discount for their mistake. I was a bit disappointed but decided to live with it. That was a big mistake because my shower has been leaking since the beginning. Recently I have decided to make a new shower $$$. After that time, I have been dealing with them many times for window glasses because they were very close from my buildings. Last time, I am not sure what happen (whether me or my contractor) did not took the good measurements. The thing is that the glass was too small for the window. Not really expensive but the piece was large enough to be reused by another customer. They simply did not offer any discount to take it back. They just give the impression that they do not care about their customers. They are happy to have your money but if things go wrong, they just don't care about you! They have been in business for so many years that customer is not important any more for their business.
I purchased mirros for my dance studio from Charlebois and I am very satisfied. The price was very competitive and the service was excellent. The guys who did the installation worked quickly and did an fantastic job. I strongly recommend getting a quote from Charlebois for any of your glass or mirrors needs.
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